PAYMENT

• ​Accepted payment methods are Bank Transfer, Credit Card, PayMe or Cheque.

• Course fees are non-refundable once the official receipt is issued.

 

LESSON BOOKING

• All lessons must be booked at least 3 days in advance.

• Lessons can be booked by contacting the Consultant or the AP Team directly.

• Availability of tutors and lesson times may vary and is subject to confirmation. Bookings cannot be made more than 2 months in advance.

 

ABSENCE​

• Absence with an official doctor's certificate is eligible for make-up class(es). The certificate should be presented to the Ascent Prep's Team within one day.

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CANCELLATION BY THE STUDENT

• If a student wishes to cancel a lesson, they must provide a minimum notice of 24 hours before the scheduled lesson time.

• Cancellations must be made by contacting the center directly.

• Cancellations made within the 24-hour notice period will result in the student forfeiting their right to receive that lesson

 

ADVERSE WEATHER NOTICE (FACE-TO-FACE CLASSES) 

Typhoon No. 8 or above / the Black Rainstorm Warning Signal

Issued or in force at 7:00 a.m. or before 11:00 a.m.:

Morning session (10:00am - 2:00pm) to close*

 

Issued or in force at 11:00 a.m. or before 3:00 p.m. :

Afternoon session (2:00pm - 6:00pm) to close*

 

Issued or in force at 3:00 p.m. or thereafter :

Evening session (6:00pm - 10:00pm) to close*

 

Typhoon Signal No. 8 or above or Black rainstorm warning signal is hoisted during class

Classes will be cancelled and students should stay at our Centre until the conditions improve.

 

CANCELLATION BY THE TUTOR

• If a tutor is unable to attend a scheduled lesson, we will provide a minimum notice of 24 hours to the student.

• Ascent Prep will work with the student to reschedule the lesson at a mutually agreed-upon time.

 

LATE ARRIVAL

• Students and tutors are expected to join the lesson on time.

• If a student arrives late to a lesson, the lesson will still end at the originally scheduled time.

• The tutor is not obligated to extend the lesson beyond the original lesson duration.

• If a tutor is more than 10 minutes late, the student may leave the class. The student will be credited for a replacement lesson to be arranged as soon as possible.